Frequently Asked Questions
Booking An Appointment
How do I schedule an appointment?
Currently we offer 1 way to schedule—online 24/7. Due to Covid, we REQUIRE a questionare to be completed and signed for confirmation of an appointment. To make sure we are the right place for you, we ask that you read and agree to our BOOKING POLICY
Do you accept walk-ins?
Why don't you offer braids with weave (hair extensions)?
Do you service children?
Do you do box braids/ twist?
Why do you require deposits?
Why is there an additional charge for Sunday's?
Most salons are closed on Sunday’s and Monday’s. For an additional fee, we offer those days for those who cannot come in during normal business hours. Monday's are upon request only and must require appointment plus fee to be paid in full for appointment confirmation.
Is hair included with services?
No, hair is not included with services unless specified as a package for hair and service for one price. If you need hair to add to a service it can be provided for an additional fee. The type of hair desired must be confirmed on or at the time of booking and paid for upfront.
What is your refund policy or website policy?
Our refund policy is outlined in our BOOKING POLICY. We recommend you read thoroughly PRIOR to scheduling an appointment as we do require a non-refundable deposit.
How long does each service take?
Each service will give you the allotted time when you schedule. All services vary from person to person considering their needs, hair texture, and other services they have combined. If you have prior engagements when you schedule or are in a rush, we ask that you schedule accordingly as well will not rush or skimp on services. Please make sure you are accounting time properly when scheduling.
Do you have bridal services?
We do offer bridal services and trial runs to ensure you get what you desire for the big day. If you have a bridal party, please call us at 585-471-8098 to customize a package.
Do you offer discounts?
If we have any promotions coming up or active, check our social medial, our promotions page, or subscribe to our email list on the footer of the website.
We ship throughout the USA. We are not offering shipping to other countries as of right now. Check back in the near future as things always change.
Orders shipping price is based on method of shipment, weight, delivery address, order total, or location of dispatched items.
You can select your preferred payment method at checkout.
Returns, Refunds, and Exchanges
Returns, Refunds, and Exchanges:
Our policy currently prohibits returns. refunds, or exchanges due to sanitation concerns. All wigs, custom or premade are sorted based on the measurements provided by the customer and therefore are the sole responsibility of the purchasing party. Once measurements are provided, units will be shipped based on those specifications otherwise the default medium cap is used. It is the responsibility of the purchaser to provide the correct information requested. If you are a local customer and we have your measurements on file, please notate in the order page or at checkout. We will not accept returns for improper fit, improper item order, shipping delays and missing items due to shipping. TheVeeList uses signature required labels and/or receipt confirmation so we will not be responsible for replacing packages due to theft.
How to Ship Your Bundles:
How to Ship Your Bundles for Custom Orders:
Hair Care Maintenance
Caring for Your Hair Extensions
For our human hair, keep in mind that once human hair is cut from the donor to make the bundles and wigs that you see online, the strands loose the nutrients that they once received from the follicle. The follicle is not attached but the cuticle is making the hair less resistant to tangling and matting.